FAQ

How do we find our car at the airport?

With your cell phone number, email address and text message information SMARTCars has what it needs to handle any and all rendezvous issues at ORD and Midway.
When your plane lands, a text message will welcome you to Chicago and provide you with the phone number to call as you exit the plane. The dispatcher will obtain some information from you and then provide all of the necessary information for a successful rendezvous with your Chauffeur.


Where do I go to meet my SMARTCars Chauffeur?

After receiving the rendezvous time from the dispatcher, proceed down to the baggage claim (carousel) level (where if relevant, collect your luggage). Wait until the prescribed time and then exit the door provided to you by the dispatcher. At both ORD and MDW the letter is found above the doors exiting the building. Proceed to the center aisle by crossing over the first lane of traffic and then look for the vehicle with the license plate number you were given.


If I arrange for a Meet & Greet (M&G) what can I expect?

For M&G service, a “greeter”

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